› Is hotel work for you? Listen to the voices of hotel employees as they tell their career stories in their own words:
I want to get up each day and do my job better than I did the day before. When I am able to implement something that I created in my own mind it truly makes me feel I have accomplished something.
This job was not stressful, unless I got behind my schedule. That was usually my own fault. Most nights I went home feeling pretty satisfied.
I enjoy the interactions with visitors to the area. I work in a state that has a great deal to offer guests and I enjoy telling them about the many fun activities available to participate in, as well as the lesser known shops and functions that can be enjoyed.
I prefer working overnight positions which typically are 11pm – 7am shifts. It is an excellent shift to have when attending school, because there are often slow periods during the night in which studying can be completed. The down side is that there are not any additional staff available to help out if the need should arise, and this shift is also the one in which problems will occur.
You have to like people to run a front desk. People arrive, and are tired because they have been driving all day or night. They want a pleasant person to check them in, and they want their check-in to go smoothly.
The night auditor is a combination of hotel front desk clerk and accountant. Ten years ago, the night audit was done by hand using an adding machine. Now, it is all done by a computer program. Anyone who can read and follow instructions can do it. When I started, you had to have excellent math skills.
Front Desk Representative
I answer phones, check people in, check them out, set out the breakfast supplies, do light cleaning, file papers and keep the stockroom organized. I think many people think desk clerks just sit around waiting for the phone to ring. I'm always busy from the time I arrive until the time I leave.
When I hear people thank me or write my name in positive reviews online, that reminds me why I'm in this field.
As a housekeeper, I was generally responsible for cleaning around 15-20 rooms per day. Although when working short staffed, I would have as many as 30.
I was working as a housekeeper full-time and was also a full-time student. I think part of my job dissatisfaction was a result of the amount of stress in my life at the time. It was difficult for me to adjust to my hectic school and work schedule.
The job helped me support myself while still allowing me to attend classes. I also learned some valuable life skills that continue to help me today.
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